Shipping & Delivery

From Our Door
to Your Finger

Orders ship from Georgia with tracking. Here is what to expect from processing through delivery.

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Fast Processing

Orders are typically prepared within 24 hours Monday–Friday.

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Free Standard US Shipping

Free on every US order with no minimum purchase.

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Tracking

A tracking link is sent when your order is dispatched.

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Shipped from Atlanta, Georgia

Orders are processed and packed in Atlanta, Georgia, USA. We currently ship to US addresses.

Processing

What Happens After You Order

Order placed
Confirmation
Order confirmedYou receive an order confirmation email with your order number.
Within 24h
Mon–Fri
Prepared for shipmentOrders are typically packed and handed to the carrier within 24 hours on business days. Weekend and holiday orders are handled on the next business day.
2–5 days
Typical US delivery
Delivery after dispatchStandard US delivery is typically 2–5 business days after dispatch. Carrier delays, weather, and holidays can affect timing.

Rates

Shipping Rates & Availability

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United States

Standard US shippingFREE
Order minimumNone
Typical delivery2–5 business days
Ships fromAtlanta, GA
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International

We currently ship to the United States only. Any future international availability will be shown on the site and at checkout.

Tracking

Track Your Order

When the carrier accepts your package, you will receive a shipping confirmation email with tracking information. Tracking scans can take a little time to appear after the label is created.

Problems

If Something Goes Wrong

If your tracking appears delayed, your package is missing, or the order arrives damaged or incorrect, contact us and we will review the issue.

1

Check the tracking

Review the carrier's latest scan and delivery notes. Some delivery scans can update before the package is physically available.

2

Email us with your order number

Contact hello@theserenering.com with your order number and a brief description. For damage or an incorrect item, include a photo.

3

We will review the next step

Depending on the issue, we will explain the available replacement or refund option and any return instructions. We aim to respond to customer emails within one business day.

Questions About Your Order?

We are based in Atlanta, Georgia and aim to answer customer emails within one business day.

Email Us →Track Your Order
Free Standard US Shipping
30-Day Return Window
Returns Policy →