Returns & Refunds

We Want You to Feel
Completely at Ease

If the ring isn't working for you, getting your money back should be the least stressful part of your day. Here's exactly how it works.

🛡️

30-Day Risk-Free Guarantee

You have 30 days from the date of delivery to request a return, exchange, or full refund — no forms, no hassle, no questions asked. We'd rather you walk away satisfied than keep a ring that isn't working for you.

Eligibility

What Can Be Returned

Most returns are straightforward. Here's a quick summary of what qualifies and what doesn't.

✅

Eligible for return

  • Unused rings in original condition
  • Items returned in original packaging
  • Returns requested within 30 days of delivery
  • Damaged, defective, or incorrect items (any condition)
🚫

Not eligible for return

  • Items showing signs of wear or damage caused by use
  • Customized or personalized items
  • Gift cards
  • Items returned without prior approval

The Process

How to Start a Return

Three steps. Takes less than two minutes.

1

Email us with your order number

Send a message to hello@theserenering.com with your order number and a brief reason for the return. That's all we need to get started.

2

We'll send return instructions

If your return is approved, we'll reply within one business day with step-by-step instructions on how and where to send your item. Please don't send anything back before hearing from us — items returned without approval won't be accepted.

3

Refund issued within 5–7 business days

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund goes straight back to your original payment method. Processing times may vary slightly depending on your bank.

Refund Timeline

When to Expect Your Money Back

Day 1
You email us
Return request receivedEmail hello@theserenering.com with your order number. We respond within one business day.
Day 1–2
We respond
Instructions sentWe'll approve your return and send you exactly where to ship the item, with a prepaid label if applicable.
Transit
2–7 days
Item in transitYour package travels back to our warehouse in Suwanee, Georgia. You can track it with the carrier label we provide.
1–2 days
After arrival
Inspection & approvalWe inspect the returned item and notify you of the approval status by email.
5–7 days
Final step
Refund to your original payment methodThe refund is processed and sent to your card or payment provider. Bank processing times may vary slightly.

Damaged or Incorrect Orders

Something Arrived Wrong?

🛡️

Quality Guarantee — we make it right

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at hello@theserenering.com — we'll resolve it at no extra cost to you, no return shipping required.

Additional Notes

A Few Things to Keep in Mind

📦
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
🚚
Original shipping fees are non-refundable once an order has been dispatched.
⏱️
30-day window starts from the date of delivery, not the date of purchase.
✉️
Prior approval required — items sent back without our go-ahead will not be accepted and cannot be refunded.

Questions About a Return?

We're a real team in Suwanee, Georgia and we answer every email ourselves. Reach out — we'll make it right.

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30-Day Money-Back Guarantee
No Forms, No Hassle
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