Returns & Refunds

Try Your Ring with a
30-Day Money-Back Guarantee

Try your ring in everyday life. If it is not right for you, request a return within 30 days of delivery—used or unused.

Refund of the amount paid for your returned ring. Free return shipping. Original shipping charges, if any, are not refunded.

What Our Guarantee Covers

Contact us within 30 days of delivery to request a return or exchange. We accept used or unused rings in any condition, and original packaging is not required. For returns, we refund the amount you paid for the returned ring. We cover return shipping and charge no return or restocking fees. Any shipping charge paid when placing your order is non-refundable.

Eligibility

What Can Be Returned

All rings are covered by our 30-day guarantee, whether you have tried them, worn them daily, or kept them unused.

Eligible for return

  • Used or unused rings in any condition
  • Rings with or without original packaging
  • Returns requested within 30 days of delivery
  • Damaged, defective, or incorrect rings

You can try it first

  • Wear or damage from use does not exclude your ring
  • Your ring does not need to be in its original condition
  • Original packaging is optional
  • Contact us before sending your ring back

The Process

How to Start a Return

Start by emailing us with your order number. Please wait for our return instructions before sending anything back.

  1. Email us with your order number

    Contact hello@theserenering.com within 30 days of delivery. Include your order number and which ring or rings you would like to return.

  2. Receive your return instructions

    We will provide the return address and next steps, with return shipping arranged at no cost to you. Follow these instructions so we can cover the return shipping.

  3. Send your ring back and receive your refund

    Once your ring arrives, we confirm receipt and process your product refund to your original payment method within 5–7 business days. The refund covers the amount paid for the returned ring, after any discounts. Original shipping charges, if any, are not refunded. Your bank or card issuer may need additional processing time.

Refunds & Shipping

What Is Refunded—and What Is Not

Your returned ring: we refund the amount you actually paid for it, after any discounts.
Return shipping: free when arranged through our return process. We cover the cost of sending the ring back to us.
Original shipping charges: any shipping charge you paid when placing your order is non-refundable. This is the cost of the original shipment to you, not the return shipment.
Orders that shipped free: if you did not pay a shipping charge, there is no original shipping charge to withhold. We do not deduct our original shipping cost from your product refund.
No additional return fees: we do not charge return or restocking fees.
Keep your tracking details: follow the shipping instructions we provide and keep your tracking information until your return and refund are complete.

Damaged or Incorrect Orders

Something Arrived Wrong?

Let us know

Email hello@theserenering.com with your order number and a clear photo of the issue. We will review it with you and explain the available replacement or refund options. If a return is required, we will arrange return shipping at no cost to you. Please wait for our instructions before sending the item back.

Questions About a Return?

We are based in Atlanta, Georgia and aim to answer customer emails within one business day.

Email Us → Shop All Rings
30-Day Return Window Free Return Shipping No Restocking Fees